Terms and Conditions

Welcome to NFC Rent a Car. Please read our terms and conditions carefully to understand our services.

Online Payment Policy:

• Any person paying online must use their own personal credit or debit cards. If this condition is not met, the service may not be provided.:

Invoicing and Payment Terms:

• All rental periods are calculated on a 24-hour basis. For example, a one-day rental starting at 9am must be returned by 9am the following day. Any delay, such as returning the car at 5pm the following day, will result in an extra day being charged.
• Invoices will be issued on the day you pick up your car, in advance of the rental term (i.e., prepayment) and must be settled in full immediately.
• A charge of 7 AED will be applied when releasing the deposit.
• If you wish to extend your rental agreement, you must inform us 12 hours prior to the extension. Otherwise, the extension will be charged according to the normal seasonal daily price.
• Payment for the extension must be made in advance; otherwise, the extension will not be valid.

Customer Service:

• To better serve you in responding to your customer service requests.
• To quickly process your transactions.
• To follow up with you after correspondence (live chat, email, or phone inquiries).

Cancellation:

• Once the rental payment is processed, your booking cannot be canceled.
• No refunds will be issued once the car is reserved.

Drivers and Licensing Requirements:

• All drivers must be over 21 years old, and 23 years old for sports cars.
• Drivers must provide a valid international or national (local) license. Some local licenses are not accepted, and our sales team will check your license’s validity before renting you the car.
• Drivers must not be under the influence of alcohol or drugs while operating the vehicle. All insurance claims resulting from driving under the influence will be denied, and you will be responsible for all resulting damage repairs.
• It is your responsibility to ensure that you are eligible to drive a rented car in compliance with the laws of the UAE.

Delivery:

• Delivery outside the Dubai state is subject to a fee, depending on the location.
• The driver must show original valid documents while receiving the car.
• The driver can take a video or photo of the car's condition before signing the contract.

Restrictions:

• Smoking in our vehicles is strictly prohibited and may result in a charge of up to AED 500.
• The driver must return the car in the same condition it was received. If the car is dirty or has any food leftovers or stains, this will result in a charge.
• Off-roading, rallying, racing, or drifting in our vehicles is strictly prohibited. Going to deserts and tracks is not allowed.
• The customer is not allowed to drive over 160km/h. If the driver exceeds this speed limit, a charge of 2000 AED will be applied on the second attempt. On the third attempt, the car will be shut down, and the remaining rental period will not be refunded.
• Pets may be allowed in our vehicles; however, cleaning and damage penalties will be charged without exceptions.
• A charge of 500 AED will be applied if the car is returned with a very dirty interior (trash on the ground, food leftovers, etc.).

Mileage Usage:

• Our offer is based on a maximum use of kilometers as stated in your contract, typically 250 KM per day. Additional usage will be charged at the rate of AED 5-25 per KM, depending on the car.

Contact Information:

• If you have any queries or concerns regarding these Terms & Conditions, please contact us at info@nfcrent.com.

Thank you for choosing NFC Rent. We look forward to serving you.